Order Cancellation

Wants to cancel your order? We will try our best to satisfy your requirements. Usually you can cancel your order before order's shipping creations. It is better to cancel your order within 30 minutes or maybe your order are under process shipping, which may cause unable to cancel.

If your order has not been shipped out, whether you want a refund, store credit or exchange a different item, we will process your cancellation request at the first time without any charges.

Please note: if the order has been shipped out, we are unable to cancel the order, but you can choose to return the item for refund or exchange within 30 days since purchase date. For return, please click here.

Cancellation just in Easy Steps:

     1. Submit a Request

      2. Receive your Refund immediately once the order has been canceled.

Still Need Help?

Our Customer Support Is Here to Help You All the Time!

Call Us Alla Lighting Customer Support by Phone

1(909) 606-2935