I. Exchange Policy
Please contact us via phone or email within 30 days after you have received your package if you would like to make an Exchange. Please include these information when emailing us: the order number, name, contact information and reason(s) of return. We will process your request ASAP.
If customer has received the order in the mail and would like to request an exchange for different style(s), color(s), size(s), or item(s), customer should inform this request of an exchange to allalighting.com within one week after the arrival of the package according to its corresponding tracking number or the delivery confirmation number, regardless of any situation.
Exchange cannot be made for orders that are three weeks ago or more.The following restrictions apply to all exchange packages:
I.1 Exchange Fee (Both United states and international customers)
There will be NO exchange fee for exchanging any item(s) with the same price. However, allalighting.com does NOT cover shipping fee for exchange items under any circumstances. allalighting.com does not issue store credit or refund if the price of the new item is less than the price of the original item. Additional cost will be charge if the exchanged item is more than the original price.
I.2 Exemption of Exchange item shipping fee
Exchange item shipping could be exempted for the following situations:The original item(s) is/are in the incorrect color from the color listed in the order and in the description of the style web page.The original item(s) is/are in the incorrect size or measurements from the size listed in the order and the measurements listed in the size chart of the style web page.The original item(s) is/are in the incorrect style from the style listed in the order.The original item(s) is/are in damage or stained condition.
Note: Please double check the size(s), color(s), and style(s) in the order form before submitting the order.All returned items must meet the following condition, otherwise they will be returned to the customer at the customer's expense:
Exchange package(s) must include the following information: order number, first and last name, shipping address, reason of the return, copy of the receipt, and any e-mail correspondences.Item(s) is/are in the same condition as when it was shipped to the customer.Item(s) must have original tag(s) attached.Item(s) must accompany its original plastic covering, hangers, and/or similar accessories.
I.3 Shipment of the Exchange
Once we received the returned package by the customer in the qualified condition, the exchange will be processed and sent within 72 hours (three business days). We do not send out exchanged package until we received the original returned package sent by the customer or the tracking number or the delivery confirmation of the original returned package sent by the customer.
If the exchanging item(s) is/are dress(es), tuxedo(s), basket(s), or pillow(s), exchanged packages are sent by United States Postal Service Priority Mail or United Parcel Service Ground. If the exchanging item(s) is/are other accessories (ex. tiaras, gloves, hairpieces, etc…), exchanged packages are sent by United States Postal Service First Class Mail. The approximate time frame for the entire exchanging process is about two to three weeks.If customer would like to request for faster shipping methods, regardless of the situation of the exchange, customer is responsible for any additional cost required for any of the advanced shipping methods.
II. Return Policy
Please contact us by email within 30 days after you have received your package if you would like to make a Return. Please include these information when emailing us: the order number, name, contact information and reason(s) of return. We will process your request ASAP.If customer has received the order in the mail and would like to request a return for a refund, customer should inform this request of return to allalighting.com within one week after the arrival of the package according to its corresponding tracking number or the delivery confirmation number, regardless of any situation.
Customers have one week to return the item after the date when the return request has been approved by allalighting.com. allalighting.com will NOT accept any returns that is not approved or if the customer does not return the item on time.The following restrictions apply to all returned packages:
II.1 Shipping and Handling Fee & Restocking Fee
There will be a deduction of shipping and handling fee paid in the order. However, there will be NO restocking fee only when the returned item(s) is/are in "new" condition. To insure a full refund, customer must return item(s) in a new and unused condition (with tag and wrapping), in the original box(es) and with a copy of the invoice. We reserve the right to charge up to 50% of the original price of the item in restocking fee for any damage and tainted item(s).
II.2 Exemption of Restocking Fee ONLY when:
The original item(s) is/are in the incorrect size or measurements from the size listed in the order and the measurements listed in the size chart of the style web page.The original item(s) is/are in the incorrect style from the style ordered.The original item(s) is/are in damage or stained by the manufacturer.
